Privacy
JC Micro Suction Ear Wax Removal Scotland · Last updated: 24 October 2026
This policy explains how JC Micro Suction Ear Wax Removal Scotland collects, uses and protects your personal information when you visit our website, contact us or book an appointment.
JC Micro Suction Ear Wax Removal Scotland is run by Jacqueline Donaldson / Chris Ferrier a sole trader. We are the "data controller" for the information you give us.
You can contact us about anything in this policy:
• Email: info@jcearwaxremoval.co.uk
• Phone: 07365 239814
• Address: 28 Acorn Street Dunfermline KY11 8QD
When you contact us or book an appointment, we may collect:
• Your name, phone number, email address and home address or postcode
• The name and details of the person the appointment is for, if you're booking for someone else
• Your preferred appointment day and time
• Any information you choose to share about health, support needs, hearing aids or medical history
• Notes from your appointment, such as what Jackie found and any advice given
• Payment records (we do not store card details, as we only take cash or bank transfer)
Information about your health is a "special category" of personal data and needs extra protection. We only collect health information that's needed to provide safe treatment, such as ear conditions, previous ear surgery, or support needs that help Jackie make the visit comfortable.
We rely on your explicit consent, given when you submit our booking form or tell us directly. You can withdraw your consent at any time by contacting us, but we may then be unable to provide treatment.
We use your information to:
• Respond to your enquiry and arrange your appointment
• Provide safe and suitable treatment
• Keep a record of your treatment
• Contact you about your appointment, including any changes
• Take payment and keep accounts
• Meet our legal and insurance obligations
Our legal reasons for using your information are: to take steps you've asked for before a booking and to provide the service you've booked (contract); to keep records we're required to keep (legal obligation); and, for health information, the basis described in section 3.
We will not use your information for marketing unless you've asked us to, and we will never sell it.
We only share your information when we need to:
• With your GP or another health professional, only with your permission, unless there's an emergency or a serious risk to your health
• With a family member, carer or care home staff, where they've made or are involved in the booking and you're happy for them to be
• With service providers who help us run the business, such as our website host, email provider and accountant. They may only use your information to provide their service to us.
• Where the law requires us to, for example to our insurer
We keep your information secure, for example on password-protected devices and accounts, and limit access to the people who need it. Any paper records are stored securely and shredded when no longer needed.
You have the right to:
• Ask for a copy of the information we hold about you
• Ask us to correct anything that's wrong
• Ask us to delete your information, where we don't have to keep it
• Ask us to limit or stop using your information
• Withdraw your consent at any time, where we rely on consent
• Ask for your information to be transferred to another provider
To use any of these rights, contact us using the details above. We'll respond within one month.
Our website uses only the cookies needed for it to work properly.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
